Return Policy

We cover 3 days Replacement Guarantee for all physical products sold on ejhuri.com. Refund is only applicable to canceled order items due to product unavailability.

REQUIREMENT FOR A VALID REURN:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (Check out below)

VALID CONDITIONS AND REASON TO RETURN AN ITEM (General)

  • Delivery of wrong product 
  • Delivery of defective product
  • Delivery of products with missing parts
  • Incorrect content on the website

CANCELLATION & REUND DUE TO PRODUCT UNABAILABILITY:

  • Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 4 working days if the stock of the order item(s) is temporarily unavailable.
  • In such a case, if the customer has already made an advance payment against the order, the customer will receive a full fund, if not receive any cashback, within 1-7 working days, received cashback will be adjusted with the refund amount.
  • If the refund amount is below TK 300, the refund amount will be disbursed through bKash/Mobile wallet account of the customer.
  • If the refund is below TK 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
  • Advance payment is required for the delivery of certain vendors’ product. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARNTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

  • Damages due to misuse of the product.
  • Incidental damage due to malfunctioning of product.
  • Any consumable item which has been used or installed.
  • Innerwear, lingerie, socks and clothing freebies.
  • Product with tampered or missing serial /UPC numbers.
  • Any damage /defect which is not covered under the manufacturer’s warranty.
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on ejhuri.com

We cover 3 days Replacement Guarantee for all physical products sold on EJHURI.COM Refund is only applicable to canceled order items due to product unavailability.

Please call our support team for any inquiry – +8801403-000093.

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